VoIP Phone Systems - Unified Communications

Companies of every size want to solve real-world problems with solutions that deliver value to the bottom line. A great solution should improve something that is an absolute business necessity, something that is in daily use at every level throughout the company.

One example of a business necessity with a ubiquitous presence is the company’s phone system, but that system may not be functioning on a level consistent with its importance. It may be out of date, inadequate or in need of repair. It may be perfectly functional but unable to cope with growing needs. Whatever its condition, it is the primary tool for communicating inside and outside the company, and its performance should reflect that central role.

Today’s technology can unlock the potential of many business systems. The right strategy, especially when applied to communications, lets a small company project the competence and reach of a multinational, while preserving the nimbleness, personal attention and customer engagement that are the hallmarks of successful small business.

At Netgain, we look long and hard for ways to help businesses manage their communications and technology. In doing so, we hold the solutions that we recommend to a very high standard. The right tool must be easy to implement and simple to manage. It must adapt to changing needs without requiring endless user training. It must be feature-rich but intuitive to use. It must prove its value in the real world. The final hurdle can be the most challenging: It must actually cut costs.

Unified Communications Overview

The good news is that there is a solution that meets these criteria.

Netgain’s solution lies in implementing the right business phone system, one that combines simplicity and power in a networked environment. Telephony functions as part of a unified communications system that joins the phone with the Internet and the company’s computer network. The system takes advantage of a wide range of messaging options and ties it all together so that people can easily choose the modality best suited to a given task. It lets companies transition to flexible Internet-enabled formats integrating traditional phone land lines and new internet based technologies. It adds tracking and reporting across a wide range of variables. For all its power, the system is stable, reliable and flexible enough to adapt to changing needs.

Despite its wealth of features, this is not technology for technology's sake. Netgain delivers solutions for the real world, and we insist that those systems meet practical needs and deliver quantifiable value.

To that end, our customers should expect a communication system that will reduce costs, increase efficiency, enhance employee mobility and increase security, adding a host of productive new tools that put a company on the technological level of competitors of any size.

Unified Communications Features and Benefits

• Cost Management and Cost Reduction
  Consolidating communication functions in a unified system eliminates redundancies and puts the infrastructure to optimal use. Moving telephony from the landline to the Internet for remote offices and tele-workers cuts the phone bill dramatically while introducing new levels of function, customization and ease of use.
• Customer Engagement
  Employees have complete customer information at their fingertips and they can respond quickly and intelligently in the context of past and present interactions. They can locate the right person or the right resource, providing customer solutions from the start. Interactions are enhanced by the ready availability of different media, including voice, video and Internet, to suit different situations, along with the integration of back office functions into the system. These capabilities are deployed at every customer contact point, delivering a consistent company-wide experience and a consistent professional image.
• Employee Engagement
  For a small business, employee engagement is as important as customer engagement. A well-designed unified communications system allows employees to work smarter, faster and better. Employees are empowered when they have the right information at their fingertips and streamlined access to the right people regardless of location. The unified approach encourages collaboration, not only among employees, but also with suppliers and customers.
• Mobility
  Implementing a unified communications solution unlocks the potential of the mobile workforce. Location is irrelevant. Employees can access all of their tools from anywhere, by phone or computer, and they can be reached directly just as if they were in the office. Employees have secure remote access to the network at any time. They can access all the information they need to do business effectively from home, from a customer location or from a hotel. The system is there for them wherever business takes them.
• Security and Support
  Companies do not have to be large to worry about security, but a small company rarely has a dedicated IT staff to fall back on. The problem is compounded if the company’s networking and communications are fragmented, with each element requiring separate attention. A unified communication system allows for a more efficient, system-wide approach in which security is built in from the beginning. In the same vein, supporting a unified system is more comprehensive, more reliable and less expensive than supporting a patchwork of unrelated systems on an ad hoc basis.

Netgain brings a wealth of experience to unified communications. We take the time to understand our clients’ needs, we respect their budgets and we deliver cost-effective solutions that earn their keep from day one. Call us today to learn more about how we can contribute to your company’s success.