Cisco Unified Communications Resource center

• Pick up a call that is ringing at an extension in your group using the gPick softkey.
• Pick up a call ringing at an extension that is configured on one of the line buttons on your phone. Requires configuration by your phone administrator. (Not available on Cisco SPA 502G.)

1. Press the more softkey.
2. Press the Gpickup

• Attended Transfer—You call the person to whom you are transferring the call and either:
• Transfer the call while the phone is ringing.
• Wait for the person to answer before transferring the call.
• Blind Transfer—You transfer the call without speaking to the other party to which you are transferring the call.
  
  

1. During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.
2. Enter the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.


3. Press Trnsfer after any time after the phone is answered.

1. During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.
2. Enter the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.


3. Hang up the phone
   
   

Performing Voicemail Transfer

1. During an active call, press TrnsfV. The call is placed on hold and a new line is opened to dial the number.
2. Enter the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.


3. Press Trnsfv soft key

1. During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.
2. Enter “6” before the number to which you want to transfer the call.

If you misdial, use the delChar, clear, or cancel key (not applicable to the Cisco SPA 502G) to make your changes before the call is transferred.


3. Hang up the phone
   
   

You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up.
To park a call:

1.  While on an active call, press the more softkey.
2. Then press the “park” softkey
3. Enter a number to identify the park line and press dial. The “park line number” does not correspond with an actual phone extension number, and you can pick any easily-remembered number (for example, 702). The call is then parked on that line,  and the caller hears “on hold” music or messages.
4. You or another person must then “unpark” the call.

To unpark a call, you can either use the unpark softkey (if you know the park line number),  view a list of parked calls and unpark it from the list, or simply press the illuminated park slot button on your phone.
To unpark if you know the park line number:

• Press the unpark softkey.
•  Enter the number of the park line (for example, the number that was entered in Step 2 of “parking a call.”)
•  Press dial. The call is picked up on your phone.
  
  

You can perform conference calls by:

• calling both numbers and pressing the conf softkey
• conferencing an active and held call using the confLX softkey (not availableon Cisco SPA 501G)

To initiate a conference call:

• Press the conf softkey during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.
• Dial the second person’s telephone number.
• Press the conf softkey again. All three parties are connected in the conference call.
When you hang up, the other two parties are disconnected.

Conferencing a Held Call with an Active Call

If you have a call on hold and an active call, you can create a conference call between the active call, the call on hold, and you.
With an active call and one or more calls on hold, press the confLx softkey.

• If you have only one call on hold, the conference call is created between the three of you.
•  If you have more than one call on hold, choose the held call you want to conference in by pressing the line button of the call on hold.

To return a missed call:

1. Press the Setup button.
2. Select Call History.
3. Select Missed Calls.
4. Choose the call you want to return and press dial.

1. Press the cfwd softkey.
2. Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required.
3. Press dial. The LCD screen displays Calls Forwarded.

To access your Company speed dials:

1. Press the Settings button
2. Select  local speed dials
3. Than scroll to the desired speed dial and press the dial soft key

To access your Personal speed dials:

• Press the Settings button
• Select  personal speed dials
• Than scroll to the desired speed dial and press the dial soft key

1. Press the setup Button
2. Select settings
3. Select ring type
4. Select default Ring
5. Scroll to the desired Ring Tone
1. To listen to the highlighted Ring Tone press play
6. To select the Ring Tone press select
7. Than press exit

1. At your telephone press the “Mobility” soft key
2. Then press “Select” to disable or enable single number reach.

1. While on the call press mobility and the call will be transferred to your cell phone.

1. Call your dedicated VM access line 555-555-5555
2. At the prompt enter your extension followed by #
3. Enter your password followed by #

1. At your voicemail greeting press *
2. Enter your password

1. Press *
2. Dial  your extension
3. At your voicemail greeting press *
4. Enter your  password